Refund policy
PRODUCT REFUND + RETURNS
DCE Cosmetics does not accept returns in situations where a customer has changed their mind about the purchase of an item.
Where a product is damaged or deemed to be unsafe for consumption by the consumer, DCE Cosmetics may elect to offer a credit voucher or refund: the decision to offer either of these options is determined on a case by base basis.
SERVICE REFUND + RETURNS
Cancellations and Refunds
- Treatments/services are not transferable to other individuals.
- For any cancellation we require a minimum of 24 hours notice
- If you no show, cancel or reschedule within 24 hours of your appointment time we reserve the right to retain your booking deposit ($50)
- In the case of pre-paid treatments, if you no show, cancel or reschedule withing 24 hours of your appointment, you forfeit the cost of the treatment in full.
- Refunds will be provided where required and in accordance with Australian Consumer Law. We do not offer refunds for change of mind.
Booking Disclaimer
- Our procedures and products may not be suitable for you (please refer for our specific product contraindications for more information on this) and whilst all due care and skills is exercised in treating our clients, ultimately it your responsibility to determine if the service and treatment is right for you.
- It is vitally important that, at the initial consultation and all subsequent treatments, you provide Body Tune Aesthetics with all the required information on your Client Consultation Form and advise us of any factors that could impact your treatment.
- Please have realistic expectations for the results of your treatment; no two clients are the same and the end result varies from client to client. We actively encourage you to communicate and work with your therap
Package Treatments (treatments purchases as part of our packages)
- Treatments purchased as part of a package are considered as pre-paid treatments
- Treatments that are purchased as part of a package are non-transferrable to other individuals
- In the case of pre-paid treatments, if you no show, cancel or reschedule withing 24 hours of your appointment, you forfeit the cost of the treatment in full.